Running Bug Forums Events Refunds, cancellations and postponed races

  • Refunds, cancellations and postponed races

     Barry Griffin updated 1 year, 6 months ago 8 Members · 8 Posts
  • Dorothy Meikle

    Member
    May 30, 2020 at 10:28 am

    Hi Bugs.  Curious to get your feedback.  Due to Coronavirus, like all other runners, my racing calendar 2020 is out the window.  Very different reactions from race organizers

    Pafo s half marathon was cancelled only a few days before race day.  We could still collect our goodie bag and T shirt, and automatically had a discount on next year’s race.  20 euros instead of 45 euros 👍

    Jerusalem half marathon, cancelled, only took a 10 euro fee, and refunded 35 euros 👍

    Limass o half marathon, cancelled, and automatically entered into next year’s race at no charge 👍

    Sheffield half marathon, New date 27th September.  Sent them an email explaining that I could not make that date, but they were not prepared to give any refund👎

    Reading half marathon, cancelled.  Automatically entered into next year’s race, no charge 👍

    Livingstone half marathon, cancelled.  Have been trying to get a refund since 5 th April👎

    Snowdonia half marathon, New date, which I cannot make.  Sent them an email, but they said that the terms and conditions when entering the race clearly stated that no refunds would be given.  As I entered months ago, long before Coronavirus, I felt this was a bit harsh.  Even if they have half the entry fee back, would have seemed fairer. As I also have RunfestWales, Bangor, and Conway half marathons booked with Run Wales, I am not a happy bunny about this👎👎👎

    Liverpool Rock and Roll half.  Cancelled.  Automatically transferred to next year at no extra cost👍,

    Thoughts, views and opinions welcome

  • sharnie1

    Administrator
    May 30, 2020 at 4:02 pm

    Sounds like you’ve had a bit of a mixed bag there Dorothy but mostly losing out??  I’ve had a mostly positive experience:-

    Great north Swim Mile – full refund – plus free medal to be sent when I submit a virtual mile swim.

    Long Course Weekend – 60% refund + half price priority entry next year

    Manvers 12 hour – full refund

    Ult Tri – rescheduled to August 

    Howgills – choice of refund or rescheduled events (rescheduled)

    Windermere mara (disappointed with this one – rescheduled and if you can’t make the rescheduled date – tough luck – I can but it’s not ideal timing))

    Windermere Tri – full refund

    Ullswater Swim – full refund

    C2C – planning to go ahead in September with trackers self support and staggered start – refund promised if it can’t)

    The triathlon and ultra world seem to have been both better organised than the shorter distance/road racing world – I’d be fuming if I’d lost all my entries – as it is I’ve used my refunds to buy some kit I might not otherwise have justified. 

  • Richard Gregory

    Member
    May 30, 2020 at 4:17 pm

    I only had two events booked before the virus kicked in. 

    Bluebell 10k either a new date or pick an event next year. 

    A Burnley 10k trail offered refund or use new date in September. 

    Had heard of someone that a cycling event over £100 did not get any money back. 

    When it comes to T&Cs different companies just want to stick to them and hopefully they will find out that people will boycott these people. Yet other organisations are willing to refund or carry forwards, and use some morals in the current exceptional times. 

  • Vicky Pixi

    Administrator
    May 30, 2020 at 8:44 pm

    I have to say i had a full on 2020 as was making up for last years injury and so far iv either had a full refund – choice to new date OR refund – The sheffield half @Dorothy iv received my bib but have had no other correspondence from them other than than the new race date which i cannot do – i have emiled them but nothing! Very poor service.

  • Karl B

    Member
    May 31, 2020 at 9:47 am

    Certainly is a mix bag of responses. I rescheduled RnR Liverpool to October, but don’t think that will happen either. Safari 10 in Q4 is likely to be cancelled, not sure what will happen there, run by one of our nearby town clubs, so wouldn’t want them out of pocket; shouldn’t think they will be though. Mad Dog in Feb was cancelled because of the storms at the time, we are in for next year at a reduced rate still to be determined. So looks like yes I’m getting that mix also, but certainly not as many as you Dorothy. Thankfully, none of these; and I have never been caught by it, but have known many races to cancel with days to go and come back and say no refunds sorry they were the T&Cs that you signed up to. I know they generally are, but it’s a very harsh stance to take and would certainly put me off re-entering the said race again

  • Michelle Loader

    Member
    May 31, 2020 at 9:52 am

    Before the virus I only had two outstanding events, the cranleigh 20 miler which I was fully refunded.  The other was the Liverpool RocknRoll Marathon, although this was given a new date I took the decision to defer to next year, mainly because I didn’t want to worry about starting training again and if it was going to go ahead this year.  

  • JillyMP

    Member
    June 3, 2020 at 8:02 am

    Haven’t lost any money as yet, as places being deferred. Manchester and Snowdon to next year, and Edinburgh to this September (yeah right!) 

    The one I’m probably most upset by is Ride 100. Lucky enough to get a ballot place, but now cancelled. Will get a full refund, but do not get a deferred place or preferential treatment next year! They are changing the format, which possibly would be better as it is a huge event, plus I think Prudential have withdrawn their sponsorship.  Ride 100 was the final part to getting my London Classics medal. 

    Waiting to hear if Tissington HM and Marathon Eyri is ppstponed. Can’t see anything happening tbh. 

  • Barry Griffin

    Member
    June 5, 2020 at 8:14 am

    The only events I had booked were Ride London and Swim Serpentine. No running events as I had eye surgery which put the brakes on any training for 8 weeks, then COVID lockdown kicked in. Like Jilly I am disappointed that for the Ride London event I do not get a deferred place and will have to go into a ballot again for next year…..if it happens. Swim Serpentine hasn’t been cancelled yet, so that might happen. I just cannot find anyway to learn to swim right now though 😳

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